Grow Sport Psychology & Mental Performance Improvement (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and related services (the “Platform”).
By using the Platform, you consent to the practices described in this Privacy Policy.
1. Information We Collect
a. Information You Provide
- Account Information: Name, email address, and password when you register.
- Profile Information: Sport, position, team name, competition level, and other athletic profile details you choose to provide.
- Assessment Data: Responses to psychological assessments (APSQ, ACSI-28, skill assessments) used to personalize your training plans.
- Wellness Check-In Data: Daily self-reported metrics including mood, energy, confidence, focus, stress level, and sleep quality.
- Journal Entries: Free-written journal content and AI-prompted reflections.
- AI Coach Conversations: Messages exchanged with our AI-powered coaching feature.
- Training Activity: Exercise completion records, training plan progress, routine completions, and session notes.
- Goal Data: Goals you create, including descriptions, timelines, and progress updates.
b. Information Collected Automatically
- Usage Data: Pages visited, features used, and interaction patterns to improve the Platform.
- Device Information: Browser type, operating system, and device type for compatibility purposes.
- Cookies: We use essential cookies and local storage to maintain your session and preferences (e.g., dark mode, authentication tokens).
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Platform and its features.
- Generate personalized AI-driven training plans, mental warmups, pre-game routines, and coaching recommendations.
- Track your wellness trends, training streaks, and performance metrics over time.
- Send you relevant notifications, reminders (e.g., check-in reminders, assessment reminders), and updates about your training progress.
- Respond to your inquiries and provide customer support.
- Analyze usage patterns to enhance the user experience and develop new features.
3. AI-Generated Content
Our Platform uses artificial intelligence (OpenAI GPT-4o) to generate personalized training plans, coaching advice, journal prompts, workout recommendations, and audio content. Please be aware that:
- AI-generated content is intended for informational and educational purposes only and does not constitute professional medical, psychological, or therapeutic advice.
- Your input data (assessment scores, wellness check-ins, goals, sport/position) is sent to our AI service provider to generate personalized content. This data is processed in accordance with OpenAI's usage policies.
- We do not use your personal data to train AI models. Your data is used only to generate responses specific to your requests.
- AI-generated voice audio (text-to-speech) is cached on our servers to improve performance and is associated with your account.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:
- With Your Consent: When you explicitly share training plans with other users via the Platform's sharing feature.
- Service Providers: With trusted third-party services that help us operate the Platform (e.g., AI processing, email delivery, cloud hosting). These providers are contractually obligated to protect your data.
- Team Features: If you are part of a team, your coach or team administrator may have access to aggregated performance data as part of the team management features. Individual journal entries and private notes are never shared.
- Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, safety, or property of our users or the public.
5. Data Security
We take the security of your data seriously and implement appropriate measures including:
- Encrypted passwords using industry-standard bcrypt hashing.
- JWT-based authentication with secure token handling.
- Rate limiting on authentication endpoints to prevent brute-force attacks.
- HTTPS encryption for all data in transit.
- Access controls ensuring users can only access their own data.
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. If you wish to delete your account and associated data, please contact us at the email address below. We will process your request within 30 days.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data.
- Object to or restrict processing of your data.
- Export your data in a portable format.
To exercise any of these rights, please contact us using the information below.
8. Children's Privacy
Our Platform is intended for athletes of all ages; however, users under 13 years of age must have parental or guardian consent to use the Platform. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Platform with a revised “Last Updated” date. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Grow Sport Psychology & Mental Performance Improvement
Email: sports@growwellnessgroup.com